We are conscious that sometimes plans might change, which happens to us too. So, if you change your mind or for some reason, you cannot participate in our tours, send us a notification no later than 24 hours before the departure and we will be glad to refund you 100%.
Within 24 hours, we already started to plan your trip, taking care of all the details and agreements with the bus operator and guides, so if you give us notice in this timeframe, we will be able to refund only 30% of the total amount.
Sadly, if the morning of the tour, after you received all the meeting information and the details of the departure in advance, you do not show up and you don’t send us a notification before the pickup time, we will be unable to provide any type of refund.
If you booked one of our tours where there is required a minimum number of 6 participants and if 2 days before the departure we don’t meet this particularity, we will provide you with a full refund or we will propose you join an alternative tour – the choice will be made by you!
Rarely, due to extreme situations regarding your safety and protection, we’re the ones that have to cancel even if we’ll try hard not to. In that case, we will provide the full refund within 24 hours of the cancellation notification.
Cancellation policy for private tours
In case of cancellation by the guest, not later than 7 days before the tour, we will refund 100% of the participation fees.
If the cancellation should occur during the 7 days that precede the departure, 40% of the participation fees will be retained.
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